This Privacy Policy ("Policy") describes how DK11, operating the platform at dk11.cash, collects, uses, stores, and protects the personal information of players and visitors in Pakistan. It applies to all interactions with the DK11 website, mobile platform, and any communications with DK11 support.
By registering an account on DK11 or using any part of the platform, you confirm that you have read and understood this Policy. If you have questions before registering, please contact us at support@dk11.cash — we'll answer them honestly.
Note for Pakistani Players: This Policy is written in plain English to make sure every DK11 player understands how their personal information is handled. Technical or legal terms are explained where they appear.
DK11 protects the personal data of every player across Pakistan — from Skardu to Karachi
1. Introduction and Who We Are
DK11 is a real-money online gaming platform serving players in Pakistan. When we refer to "DK11", "we", "us", or "our" in this Policy, we mean the entity operating the DK11 platform at dk11.cash.
As the operator of a platform that processes personal data, DK11 acts as the data controller in respect of all personal information collected from players. This means DK11 is responsible for deciding how and why your personal data is processed, and for ensuring that processing is done lawfully and securely.
DK11 is committed to handling your personal data in a manner that respects your privacy, meets applicable legal standards, and maintains your trust in the platform. Privacy is not treated as a compliance checkbox — it is an operational priority at every level of the DK11 team.
This Policy covers personal data collected from:
- Players who register a DK11 account.
- Visitors who browse the DK11 website without registering.
- People who contact DK11 support via email, live chat, or any other channel.
- Individuals who participate in DK11 promotions or refer-a-friend programmes.
2. Personal Data We Collect
DK11 collects personal data through several channels. The specific data collected depends on how you interact with the platform. Below is a breakdown of each category:
2.1 Registration Data
When you create a DK11 account, we collect:
- Full legal name (as per your CNIC or passport).
- Date of birth (to verify you are 18 or older).
- Pakistani mobile phone number.
- Email address.
- Password (stored as an irreversible cryptographic hash — not readable by DK11 staff).
2.2 Identity Verification Data
DK11 may request additional identity documents as part of Know Your Customer (KYC) verification. This may include:
- A copy of your Computerised National Identity Card (CNIC).
- A utility bill or other document confirming your registered address.
- A selfie or photograph for liveness checks, where required.
KYC verification may be triggered before your first withdrawal, after a significant increase in account activity, or at any time where DK11 is required to verify identity under applicable obligations.
2.3 Transaction and Financial Data
- Deposit and withdrawal amounts, dates, and payment methods used.
- Payment method identifiers — for example, your registered Easypaisa or JazzCash mobile number, or the last four digits of a card. DK11 does not store full card numbers.
- Transaction history on your DK11 wallet.
2.4 Gameplay Data
- Game session logs including start/end times, games played, bet amounts, and outcomes.
- Gaming preferences and room selections.
- In-game chat messages (retained for fraud prevention and responsible gaming monitoring).
2.5 Technical Data
- IP address at time of login and during sessions.
- Device type, operating system, and browser or app version.
- Session duration and interaction data within the platform.
2.6 Communication Data
- The content of emails, live chat conversations, and support tickets sent to DK11.
- Promotional communication preferences (whether you have opted in to receive DK11 offers by email or SMS).
| Data Category | Collected At | Required? |
|---|---|---|
| Registration Data | Account creation | Yes — mandatory |
| KYC / Identity Documents | Withdrawal or on request | Conditional |
| Payment Data | Deposit / withdrawal | Yes — for transactions |
| Gameplay Logs | During active play | Automatic |
| Technical / Device Data | On platform access | Automatic |
| Support Communications | When contacting DK11 | When applicable |
Every DK11 player from Multan to Rawalpindi has the same data protection rights under this Privacy Policy
3. How DK11 Uses Your Personal Data
DK11 uses the personal data it collects for the following specific purposes:
- Account management: Creating and maintaining your DK11 account, authenticating your login, and enabling you to access all platform features.
- Identity verification and fraud prevention: Confirming that you are who you say you are, that you meet the age requirement, and that your account is not being used for fraudulent activity.
- Processing transactions: Enabling deposits and withdrawals via your chosen payment method. Maintaining an accurate record of your DK11 wallet balance and transaction history.
- Providing and improving games: Running game sessions, resolving technical disputes using server logs, and analysing gameplay data in aggregate to improve the platform experience.
- Customer support: Using your account and communication history to help resolve your support queries efficiently.
- Legal compliance: Meeting DK11's obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
- Responsible gaming monitoring: Analysing play patterns to identify signs of problem gambling and, where applicable, proactively contacting players or restricting accounts in line with our Responsible Gaming Policy.
- Marketing communications: Sending you information about DK11 bonuses, promotions, and new game launches — but only if you have opted in to receive these. You can opt out at any time.
- Security and abuse prevention: Monitoring for suspicious login attempts, unusual account activity, and potential breaches of the DK11 Terms and Conditions.
DK11 does not use your personal data for automated profiling that would have a significant legal or similarly significant effect on you without giving you the opportunity to request human review.
4. Legal Basis for Processing
DK11 processes your personal data on the following legal grounds, depending on the type of processing and the data involved:
- Contractual necessity: Most of DK11's data processing is necessary to fulfil our contract with you as a registered player — running your account, processing your transactions, and providing the games you play.
- Legal obligation: Some processing — particularly KYC verification and transaction monitoring — is required by applicable laws and regulations. DK11 cannot waive these obligations regardless of player preference.
- Legitimate interests: DK11 has legitimate interests in fraud prevention, platform security, and improving the service we provide. Processing for these purposes is carried out in a way that is proportionate and does not override your privacy rights.
- Consent: Where DK11 relies on your consent as the legal basis — specifically for optional marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.
5. When and How DK11 Shares Your Data
DK11 does not sell your personal data. Period. We share it only in the following limited, necessary circumstances:
- Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card, we share the minimum transaction data required by those payment providers to complete your transaction. These providers have their own privacy policies and security standards.
- Identity verification providers: Where DK11 uses a third-party service to assist with KYC verification, we share only the identity documents and data necessary for that verification. These providers are contractually bound to data protection standards consistent with this Policy.
- IT infrastructure providers: DK11 uses cloud hosting, database, and security service providers to operate the platform. These providers access data only as necessary to provide their technical services and are contractually prohibited from using DK11 player data for any other purpose.
- Legal and regulatory authorities: DK11 will disclose personal data to law enforcement, tax authorities, or other government bodies where required by law or by a valid legal order. DK11 will notify you of such disclosure where legally permitted to do so.
- Business continuity: In the event of a merger, acquisition, or significant restructuring of DK11's operations, player data may be transferred to the successor entity, subject to the same privacy commitments described in this Policy.
DK11 requires all third parties who receive personal data to implement appropriate technical and organisational security measures and to use that data only for the specified purpose. DK11 remains responsible for ensuring your data is handled appropriately by these partners.
6. Cookies and Tracking Technologies
DK11 uses cookies and similar tracking technologies on the platform. A cookie is a small file placed on your device when you visit a website. Cookies help us provide a better experience and operate the platform effectively.
Types of Cookies DK11 Uses
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in. You cannot opt out of essential cookies without losing core platform functionality.
- Functional cookies: Remember your preferences within the platform, such as your preferred game room or display settings. These are optional but improve your experience.
- Analytics cookies: Help DK11 understand how players use the platform in aggregate — which pages are most visited, where users encounter friction, and how long sessions last. This data is used to improve the platform and is not tied to individual identity.
- Security cookies: Help DK11 detect and prevent fraud, unusual login activity, and abuse of the platform.
When you first visit DK11, you are shown a cookie consent notice at the bottom of the page. You can accept all cookies, or manage your preferences. You can also clear cookies from your device at any time through your browser or device settings — though this may affect how the platform works.
DK11 does not use third-party advertising cookies or tracking pixels that share your browsing data with advertising networks. The cookies we use are for platform operation, improvement, and security only.
DK11 brings secure, privacy-protected gaming to players across every corner of Pakistan
7. How DK11 Keeps Your Data Secure
DK11 implements layered technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS 1.3 encryption for all data in transit between your device and the DK11 servers. This applies to every page, every login, and every transaction.
- AES-256 encryption for sensitive data stored at rest, including payment identifiers and identity documents.
- Password hashing: DK11 never stores your password in readable form. Passwords are processed through a strong one-way hashing function. DK11 staff cannot read your password and will never ask for it.
- Access controls: Only authorised DK11 staff with a documented need have access to personal data, and all access is logged and audited.
- Regular security reviews: DK11 conducts periodic security assessments and works with independent security specialists to identify and address vulnerabilities in the platform.
- Incident response: DK11 has a documented data breach response plan. In the event of a security incident affecting your personal data, we will notify you and the relevant authorities as required by applicable law, as quickly as practicable.
While DK11 takes all reasonable precautions, no system is completely immune to security risks. You also have a role to play: use a strong, unique password for your DK11 account, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.
8. How Long DK11 Keeps Your Data
DK11 retains personal data only for as long as it is necessary for the purposes described in this Policy, or as required by applicable legal obligations. The following retention periods apply:
- Account data: Retained for the duration of your active DK11 account, plus 5 years after account closure to meet legal and regulatory record-keeping requirements.
- Transaction records: Financial transaction records are retained for a minimum of 5 years following each transaction in line with standard financial record-keeping practices.
- KYC documents: Identity verification documents are retained for as long as required by applicable KYC and AML obligations — typically 5 years from the date of verification or account closure, whichever is later.
- Support communications: Email and chat records with DK11 support are retained for 2 years to allow resolution of follow-up queries and disputes.
- Gameplay logs: Detailed gameplay session records are retained for 2 years. Aggregated, anonymised gameplay data may be retained longer for platform improvement purposes.
- Marketing preferences: Records of your opt-in or opt-out choices for marketing communications are retained for as long as your account is active.
When data is no longer required, DK11 deletes or anonymises it securely using industry-standard data destruction methods.
9. Your Data Rights as a DK11 Player
As a DK11 player whose personal data we process, you have the following rights. To exercise any of them, contact us at support@dk11.cash. DK11 will respond within 30 days of receiving your request.
Right of Access
You can request a copy of the personal data DK11 holds about you. We will provide this in a clear, readable format. There is no fee for a standard access request.
Right to Correction
If any personal data DK11 holds about you is inaccurate or out of date, you have the right to request that we correct it. You can update some information directly through your account settings.
Right to Deletion
You can request that DK11 delete your personal data. We will action this request where we are not required by law to retain the data. Some data — such as transaction records — must be retained for legal compliance periods and cannot be deleted on request.
Right to Withdraw Consent
Where DK11 relies on your consent to process data — specifically for marketing communications — you can withdraw that consent at any time. Contact support or update your preferences in your account settings.
Right to Object
You can object to DK11 processing your personal data based on legitimate interests. DK11 will assess the objection and cease the processing if it cannot demonstrate compelling legitimate grounds that override your interests.
Right to Data Portability
Where technically feasible, you can request that DK11 provide your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider.
10. Children's Privacy
DK11 does not knowingly collect personal data from any person under the age of 18. The DK11 platform is strictly for adult players. If DK11 becomes aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the data, and refund any balance to the payment method used.
If you believe a minor may have accessed DK11 or provided personal data to DK11, please contact us immediately at support@dk11.cash. DK11 treats reports of underage access as a priority and will act on them without delay.
Parents and guardians concerned about minors accessing gaming platforms are encouraged to use parental control software to restrict access to such sites on shared or family devices.
11. How Responsible Gaming Affects Data Use
DK11 uses gameplay data and account information as part of its Responsible Gaming programme. This is one of the most important data uses on the platform and one that directly protects player wellbeing. Specifically:
- DK11 analyses session length, deposit frequency, loss patterns, and other behavioural signals to identify players who may be experiencing difficulty controlling their gambling.
- Where concerning patterns are identified, DK11 may proactively contact the player, suggest responsible gaming tools, or in serious cases, apply temporary account restrictions.
- Responsible gaming self-exclusion and limit data is retained for the duration of the exclusion or limit period, even if you request account closure. This is to prevent re-registration during an active exclusion.
The use of your data for responsible gaming monitoring is in your interest and serves the legitimate goal of protecting player welfare. It is not used for any other purpose and is not shared with third parties except where required by applicable regulations.
12. Changes to This Privacy Policy
DK11 may update this Privacy Policy from time to time to reflect changes in our data practices, the platform's features, or applicable legal requirements. The current version with its effective date is always published at dk11.cash/privacy-policy.
For material changes to how we collect or use your personal data, DK11 will notify registered players via email at least 7 days before the changes take effect. Continued use of the DK11 platform after the effective date of a revised Policy constitutes your acceptance of the changes.
Minor clarifications or corrections that do not affect your rights or how your data is used may be made without advance notice, but will always be reflected in the updated version date shown at the top of this page.
13. How to Contact DK11 About Privacy
For all privacy-related questions, requests to exercise your rights, or concerns about how your personal data is handled, please contact the DK11 Privacy Team:
| Contact Method | Details | Response Time |
|---|---|---|
| Email (General) | support@dk11.cash | Within 30 minutes average |
| Email (Privacy Requests) | privacy@dk11.cash | Within 30 calendar days |
| Live Chat | Available on platform 24/7 | Under 5 minutes average |
When submitting a privacy request by email, please include:
- Your full name and registered DK11 email address.
- A clear description of the request (access, deletion, correction, etc.).
- Your preferred contact method for DK11's response.
DK11 will verify your identity before processing any data access or deletion request, to ensure your data is not disclosed to or deleted by an unauthorised third party.